There are no quick and easy digital transformations

• What is new in the new laws: “On financial services and financial companies”
• Key innovations: updating the regulation of access to the financial services market
• New requirements for corporate governance
• New licensing of insurers

Key factors

• Comprehensive cyber protection for banks
• Data protection in the cloud infrastructure
• Implementation of DLP systems for banks and non-bank financial companies
• Modern approach to scoring: real cases
• Implementing zero-trust access to protect the network
• Protecting backups from cyber threats
• The process of identifying, analyzing vulnerabilities and managing risks
• Protection of critical IT infrastructures in conditions of continuous risk
• Cyber security threats in cloud environments
• Prevention of fraud and identity theft
• NIS2 – Cyber Security Directive
• Strategy and management of cyber security
• Training in the field of cyber security
• Threat simulation and a single platform for their detection and response
• Reducing the number of security vendors
• Using artificial intelligence and machine learning for advanced threat detection
• API integration between solutions from different vendors
• Using open-source tools for consolidation with third-party manufacturers

Rejection of outdated systems and software architectures

• Modern solutions for intelligent processing of documents
• SED service for B2B
• EDO and document management automation
• The use of KEP as a guarantee of the immutability of signed documents
• Exchange of structured documents and data to accelerate customer service processes
• Automation of electronic document management systems and strengthening of decisions
• Embedding SED and EDO in online products
• Storage of any type of electronic documents in the database, including qualified EDS
• EDS support and encryption of electronic documents
• Automation of the credit process from “A” to “Z” for legal entities
• Lending platforms

Digital technologies, regulatory requirements

• Simplified models of remote identification
• Verification using the BankID System, NBU, KEP and DIA
• Remote registration of B2B customers for banks and financial companies with full or simplified identification
• Signing an array of documents
• Authentication of clients of digital services
• Providing support for banking operations during remote service
• Flexible integration of KEP
• Remote reading of data from the document chip by the client using a smartphone and an application
• Securely manage the digital identity of users

Digital technologies and new players

• Automation of bank business processes without programming
• Robotization of the financial sphere
• Comprehensive ERP solutions for managing contracts, personnel processes, office, meeting management and financial archive
• Risk and quality management to improve the bank’s digital performance
• Cooperation between banks and fintech companies
• Automation and management of business processes in banks
• Built-in CRM platforms, scoring solutions, personalized recommendations and advice, commercial analytics
• CRM, ERP, BPM and EDM technologies: their role in business process automation
• Omnichannel Customer Service (KYC)
• Automation of credit, deposit and factoring operations

Customer-oriented approaches

• Reliable cloud data center
• Backup
• Emergency recovery
• Second-generation cloud offerings: IaaS, PaaS, and SaaS services
• Cloud solutions for processing mission-critical workloads
• Computing, storage, networking, database and platform services
• Design, deploy, and manage modern, mobile-first, API-driven cloud applications
• Cloud storage of data archives
• Organization of the cloud environment, development and testing
• Backup data center in cloud resources
• Database scaling
• Cloud services for mobile devices and websites
• Fast and secure cloud migration of large volumes of data
• Transition of a bank and financial company to a private, hybrid cloud (data control and security)
• Analytics
• Placement of bank websites
• How cloud IT and Generative AI can help banks in wartime

Open platforms and integration with fintech

NBU electronic payment system (SEP-4.0)

• Implementation of payment innovations using a mobile phone
• Bank and payment as a service
• Implementation of the international standard for the exchange of payment messages – ISO 20022
• A modern online platform for making money transfers
• Applications for mobile payments
• Mobile wallets
• Innovative payment systems

How will mobile and online banking services benefit your bank?

• Mobile apps that help Neobanks, mobile banking, digital banking
• Digital banking platform
• Comparative analysis of mobile applications and/or ecosystems of banks separately by FD and OO
• Bank in smartphone
• Mobile and internet banking options
• Transfers and payments
• The best interesting “features” that are available in mobile applications of Ukrainian banks
• Digitization of customer service channels
• Sending funds directly to a bank account

New solutions

• Open banking is a platform with an open API
• Priority directions for the start of strategy implementation in the field of Open API
• Open API is a publicly available application programming interface
• The main building blocks of the banking API ecosystem

The time has come

• BIG DATA, AI in banking and finance. The best solutions and working cases
• BIG DATA – lead generation
• SMS, Viber, Facebook through the prism of AI
• Data management as the basis of digital transformation
• What we know about customers and how it will help the banking business
• Intelligent information processing
• Understanding customer behavior and using new machine learning models to make more informed algorithmic decisions regarding lending to customers
• Customer evaluation and categorization

Appeal to consumers: obvious convenience

• Automation of credit, deposit and factoring operations using cloud services
• Built-in CRM platforms, scoring solutions, personalized recommendations and advice, commercial analytics
• Bancassurance: digital sales
• Digital transformation of customer service and its analysis
• Useful tools: Action, OpenDataBot, ID.GOV.UA, Identification, KEP, Liveness, Client survey, Black Lists, TOT, Communications, Monitoring
• How to make banking and financial services as convenient as possible for users
• Customer retention: loyalty and personalization
• An approach to transforming the customer experience
• Customer Experience Evaluation and Management Metrics

Financial monitoring – new requirements

• Maintaining electronic questionnaires of counterparties in accordance with the format and requirements of the NBU
• Identification of customers and counterparties according to KYC and AML standards
• Information on due diligence of clients and their financial transactions
• Modern problems of functioning of the financial monitoring system
• Automation of financial monitoring in a non-bank institution