New rules of the Financial Defense Regulator

• Power Banking project
• Aspects of cyber security
  in the banking sector of Ukraine during the war
• Using Europe’s cloud services,USA and Canada for data storage
• ATM roaming

Cyber security threats: operational and reputational risks

• Complex cyber protection of banks
• Protection of mobile (remote) employees
• Protection of network infrastructure in banks and non-banks financial companies
• Data security, online access and user management
• Zero trust access
• Security of cloud infrastructure
• Risk management of the realization of informational threats

How can banks benefit?

• SED service for B2B
• The use of KEP is a guarantee of the immutability of documents after signing
• Automation of electronic document management systems, strengthening decisions
• Embedding SED in online products
• Storage in the database of electronic documents of any type, including the use of a qualified EDS
• EDS support and encryption of electronic documents
• Embedding EDO in online products

How automation changes business processes?

• Built-in CRM platforms, scoring solutions, personalized recommendations and advice, business analytics
• CRM, ERP, BPM, EDM technologies
• Automation and management of business processes: Management of contracts, Personnel processes, Office, Management of meetings, Financial archive, Management of risks, Management of quality
• Robotization of the financial sphere
• Omnichannel customer service, (KYC)
• Automation of credit, deposit and factoring operations
• Automation of internal operations (Front and Back Office)

Migration to the cloud

• Cloud services for mobile devices and websites
• Fast and safe migration to the cloud of a large volume of data
• Transition of a bank, financial company to a private, hybrid cloud (data control and security)
• Analytics in the field of risk management and security regulatory requirements
• Virtual workstations (VDI)
• Transfer of processing capacities to cloud services by migration
• Fully managed cloud data processing center (Data Center-as-a-Service) for banks and financial companies
• Card payments in the cloud
• Transfer of operating day and client data to DATA centers of the European Union

Payment methods, trends and processing technologies payments

• Implementation of SEP-4 and International standard ISO 20022
• Implementation of payment innovations using a mobile phone
• Prudential regulations for non-bank suppliers payment services
• Electronic payment systems Online
• Cross-border payments
• Applications for mobile payments
• Mobile wallets
• Contactless payments

What awaits small banks

• How to attract a potential client and keep an existing one in wartime conditions?
• The most interesting «features» are available in mobile applications of Ukrainian banks
  Digitization of customer service channels
• Bank in smartphone
• Digital banking platform
• The best programs for mobile banking
• Neobanks, mobile banking, digital banking

To attract filter out to guess

• An intellectual workplace in the conditions of war employees working remotely and in the office
• Seamless access to data and applications
  (limited data availability)
• Data backup and replication. Practical cases
  Assessment of creditworthiness of legal entities and individuals with the help of data-based machine learning algorithms
• Big Data – lead generation
• Big Data, AI in banking and finance
• Best solutions and working cases

Client experience. What does a client expect from
a modern bank?

• Customer Experience (CX)
• User experience (UX)
• Customer service
• Customer Relationship Management (CRM)
• What does the client expect from a modern bank?
• An approach to the transformation of client experience
• Metrics for evaluation and management of customer experience

This is very important!

• Verification using the Bank ID System of the NBU and KEP
• Remote registration of B2B clients for banks and financial companies with full or simplified identification
• Simplified models of remote identification
• Remote reading of data from the document chip by the client – with the help of a smartphone and a program